1. Who We Are

Suranya Global Pvt. Ltd. develops and supports future-ready brands across electric mobility, energy, cycling, fitness and active living, including the SOLVOLT and SOLTRACK brands.

For the personal information described in this policy, Suranya Global acts as the organisation responsible for deciding how and why that information is processed, subject to applicable Indian law.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: name, mobile number, email address, city, state, postal address and PIN code.
• Product and booking information: selected scooter model, battery configuration, colour, quantity, booking reference and payment status.
• Enquiry information: the subject and content of messages submitted through our website, email, telephone or WhatsApp.
• Order and delivery information: billing or delivery address and other information required to fulfil and support your order.
• Warranty and service information: vehicle model, purchase date, invoice reference, chassis, motor or battery details and supporting documents provided by you.
• Transaction information: payment ID, booking amount, payment status and transaction reference provided by our payment gateway.
• Technical information: IP address, browser type, device information, pages visited, cookies and website-usage information where applicable.

Complete card numbers, UPI PINs, internet-banking passwords and similar payment credentials are processed by the authorised payment gateway. Suranya Global does not directly store these credentials.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and provide customer support.
• Process, verify and confirm bookings and payments.
• Record the selected model, battery, colour and quantity against the relevant booking reference.
• Communicate through email, telephone or WhatsApp regarding your enquiry, booking, delivery or service.
• Arrange delivery and connect customers with relevant dealers, service providers or business partners.
• Register warranties and provide after-sales support.
• Maintain transaction, accounting, legal and customer service records.
• Protect our website, prevent fraud and investigate unauthorised or suspicious activity.
• Send marketing or promotional communications where you have consented or where otherwise permitted by law.

4. Who We Share Information With

We do not sell or trade personal information. Information may be shared only where reasonably required with:

• Authorised dealers, delivery partners and service partners involved in fulfilment, warranty or after-sales support.
• Payment gateways, including Razorpay or another authorised provider used to process and verify payments.
• Website hosting, form, email, messaging, analytics and technology service providers supporting our business operations.
• Professional advisers, auditors or authorities where disclosure is required by law or necessary to protect legal rights.
• Another organisation in connection with a lawful business restructuring, merger or transfer, subject to appropriate protection of personal information.

5. Cookies and Similar Technologies

Our website and its service providers may use cookies, pixels or similar technologies required for website functionality, security, payment processing, performance measurement and—where enabled—analytics or marketing.

Third-party services, such as payment gateways, embedded social services or analytics platforms, may process information under their own privacy policies. You can manage or delete cookies through your browser settings, although disabling essential cookies may affect certain website features.

6. Data Retention

We keep personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide services, resolve disputes, maintain booking, warranty and accounting records, prevent fraud and comply with legal or regulatory obligations.

When information is no longer required, we may securely delete or anonymise it, subject to applicable retention requirements.

7. Data Security

We use reasonable administrative, organisational and technical measures intended to protect personal information against unauthorised access, alteration, disclosure, misuse or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Please do not share OTPs, UPI PINs, passwords or confidential banking credentials with anyone claiming to represent Suranya Global.

8. Your Rights and Choices

Subject to applicable law, you may request:

• Access to personal information held about you.
• Correction of inaccurate or incomplete information.
• Deletion of information where its retention is not legally or operationally required.
• Withdrawal of consent for optional communications.
• Information regarding the processing of your personal information.
• Review and resolution of a privacy-related complaint.

We may request reasonable information to verify your identity before processing a request.

9. Children’s Privacy

Our electric-scooter booking services and website transactions are intended to be completed by adults. We do not knowingly collect personal information from a child for booking or payment purposes without appropriate consent from a parent or lawful guardian.

If you believe that a child has provided personal information without suitable consent, please contact us so that we can review and take appropriate action.

10. Third-Party Links

Our website may contain links to payment gateways, WhatsApp, social-media platforms or other third-party services. Their privacy practices are governed by their own policies and terms. Suranya Global is not responsible for the content, availability, security or privacy practices of those third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy when required due to changes in our services, business processes, technology or applicable law. The revised policy will be published on this page with an updated revision date.

We recommend reviewing this page periodically for the latest information about our privacy practices.

12. Contact and Privacy Complaints

For privacy-related questions, correction or deletion requests, or complaints concerning the use of your personal information, please contact Suranya Global using the details below.

We will review the request, may verify the identity of the requester, and will respond within a reasonable period in accordance with applicable requirements.