Carefully Prepared. Clearly Delivered.
How SOLVOLT scooter orders are confirmed, prepared, dispatched and delivered to customers across supported locations in India.
Last updated: 24 September 2026
Delivery timeline and charges
Delivery time and charges depend on the selected model, battery configuration, stock availability and delivery PIN code. The applicable estimate and charges will be communicated before dispatch.
At a glance
- Delivery begins only after booking and order verification.
- Delivery charges may be additional and location-based.
- Customers receive order updates through available contact channels.
- The scooter should be inspected at the time of delivery.
This Shipping & Delivery Policy applies to SOLVOLT electric scooters and other products ordered or pre-booked through Suranya Global’s website or authorised channels.
1. Scope of This Policy
This policy explains how delivery availability, estimated timelines, location-based charges, dispatch communication and delivery inspection are managed.
Orders fulfilled directly by an authorised dealer may additionally be subject to the dealer’s written delivery procedures and invoice terms.
2. Our Delivery Process
Verification
Payment, customer details and selected variant are verified.
Confirmation
Availability, final price and delivery location are confirmed.
Preparation
The confirmed vehicle is allocated, checked and prepared.
Delivery
Dispatch details are shared and delivery is completed.
3. Serviceable Locations
Delivery is available only to locations supported by Suranya Global, an authorised dealer or an approved logistics partner. Serviceability is checked using the customer’s PIN code and complete delivery address.
Submission of an address or successful pre-booking payment does not guarantee delivery to every PIN code. If delivery cannot be supported, our team may offer an alternative collection point, dealer location or another available resolution.
4. Estimated Delivery Timeline
The estimated delivery period is communicated after confirming the selected model, battery, colour, stock availability and delivery PIN code.
Delivery dates are estimates unless expressly confirmed in writing. Timelines may vary because of product availability, vehicle preparation, documentation, transportation conditions or events beyond reasonable control.
5. Delivery and Additional Charges
| Charge | How It Is Applied |
|---|---|
| Delivery charge | Calculated according to destination, distance, route and logistics requirements. |
| Registration or insurance | Applicable according to product category, vehicle specifications and legal requirements. |
| Special handling | May apply for difficult locations, special requests or additional logistics arrangements. |
| Accessories or installation | Charged separately unless expressly included in the confirmed order. |
Where charges are collected separately from the pre-booking amount, the customer will be informed before dispatch or delivery arrangement.
6. Address and Customer Verification
- Customers must provide a correct name, mobile number, complete address, city, state and PIN code.
- The customer is responsible for checking the delivery information before confirmation.
- An address change after order confirmation may affect serviceability, delivery charges and timeline.
- We may contact the customer by telephone, WhatsApp or email to verify delivery details.
7. Dispatch and Delivery Updates
Where available, dispatch or delivery updates may be shared through WhatsApp, telephone, email or another approved communication channel.
Tracking availability depends on the logistics method and delivery partner. Some vehicle deliveries may be coordinated directly rather than through an automated courier-tracking system.
8. Possible Delivery Delays
Delivery may be delayed because of:
- Product or selected variant availability.
- Vehicle inspection or preparation requirements.
- Incorrect or incomplete customer information.
- Registration, insurance or documentation processing.
- Weather, traffic, road restrictions or local conditions.
- Transport disruptions, public holidays or force-majeure events.
We will make reasonable efforts to communicate material delays and provide an updated estimate where possible.
9. Inspection at Delivery
The customer or authorised recipient should inspect the vehicle at delivery before signing an acceptance or delivery document.
- Check the model, colour and selected configuration.
- Check for visible transit damage or missing items.
- Confirm receipt of available documents and accessories.
- Report any visible discrepancy immediately.
10. Failed or Rescheduled Delivery
If delivery cannot be completed because the customer or authorised recipient is unavailable, the address is incorrect, access is restricted or required payment or documentation is incomplete, delivery may be rescheduled.
Additional transportation or re-delivery charges may apply where the failed attempt resulted from incorrect customer information or customer unavailability.
11. Damage, Shortage or Incorrect Product
Visible transit damage, missing accessories or delivery of an incorrect confirmed variant should be reported immediately at delivery and documented with photographs where possible.
Product performance issues or defects identified after acceptance are handled under the applicable Warranty & After-sales Information .
12. Documentation and Registration
Documentation requirements depend on the selected vehicle, applicable regulations and delivery arrangement. Customers must provide accurate documents where registration, insurance, identification or address verification is required.
Any registration, insurance or statutory charge not expressly included in the confirmed vehicle price may be collected separately.
13. Changes to This Policy
We may update this policy due to changes in delivery coverage, logistics arrangements, products, business processes or applicable requirements. The latest version will be displayed on this page with its revision date.